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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Uche Nnamdi

April 7, 2026

5  out of  5
rating by Uche Nnamdi
"Daniela Tavares is efficient, professional and smart. She understood what I needed and delivered. She is great at what she does! She is an invaluable member of John Sules' team."
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Lisa Skrapits

April 3, 2026

5  out of  5
rating by Lisa Skrapits
"Jonathan Castillo is a pleasure to work with. He is very professional and takes his time in explaining everything. When I leave a message, he promptly returns my call."
We responded:
"Lisa - Jonathan is a great member of our team. He is caring and provides outstanding customer service. We have a great team of caring people as Jonathan has demonstrated. We strive to give the best value for our clients."
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Simon Arabian

April 2, 2026

5  out of  5
rating by Simon Arabian
"John and his agency have been servicing myself, my family and a majority of my clients for almost two decades. Simply put, you just don’t get service like this from another insurance agency. They care about their policy holders and always have their best interests in mind. John is hands on, his agents are all incredibly knowledgeable, and they’ve never failed me when it comes to anything policy related. They are not just the middle man between you and your insurance company…I’ve been with State Farm for almost 20 years, I haven’t had to speak with a actual claims handler more than a handful of times. Why? Because John and his staff are always there to address and answer all questions. There’s no other agent that provides the service that The John Sules Agency does, you cannot go wrong by switching to them!"
We responded:
"Simon - thank you for writing a great review. I know how busy you are. We strive to take care of our clients in every way possible. We appreciate your loyalty and long-term business. "
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Cal Cahill

April 2, 2026

5  out of  5
rating by Cal Cahill
"John Sules has built an exceptional team of insurance pros at the John Sules State Farm Agency. Recently, John G. and Lisa helped me with a couple of issues. They were both knowledgeable, efficient and friendly. I couldn’t have asked for better customer service. 10 out of 10!"
We responded:
"Call - so happy to hear of the outstanding customer service from John G and Lisa. they are great team members. thank you for your review. we appreciate your business"
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dodger

March 16, 2026

5  out of  5
rating by dodger
"Dee is the best! Always takes care of me, great customer service, promote her!"
We responded:
"Dee is a long-term valuable member of our team. As the assistant office manager, she demonstrates incredible skills and caring for our clients. Thank you for taking the time to recognize her outstanding efforts."
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Joe Bonnema

March 16, 2026

5  out of  5
rating by Joe Bonnema
"Jonathon quickly resolved a billing issue when I called in. Professional and prompt."
We responded:
"Joe - we are very happy Jonathan provided outstanding customer service on your billing issue. Thank you for recognizing his efforts. And thank you for your business of many years."
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John Piscitelli

March 15, 2026

5  out of  5
rating by John Piscitelli
"John Sules is the type of Agent I was hoping for. My previous StateFarm Agent was terrible. They made mistakes, never followed up and basically were not good at all. I had to notice mistakes and call back to get them resolved. I was getting ready to switch to another company and was referred to John Sules office. It has been the type of experience I was looking for. I have only been with this office for about a month, however, the change was immediate. Friendly staff, following through, calls back and the type of office that you would expect as excellent customer service. Insurance is something you have to have, and when you need to talk to an agent, something is usually wrong and you want a sympathetic helpful person on the other end of the line. I have had that type of experience with John Sules office staff. I am in a claim right now, and I am being treated with the respect and follow up I would expect at a time like this. It is difficult when something happens, and having people who stand up to "Like a good Neighbor, StateFarm is there", really helps. I would highly recommend John's Statefarm office."
We responded:
"John - thank you for your accolades and review. My 12 staff people and i strive to provide outstanding customer service. Dealing with Insurance companies can be difficult and errors happen. To us it is always how these errors are rectified that is important. Please contact my office or myself with anything you need. "
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damon n

March 2, 2026

5  out of  5
rating by damon n
"Excellent customer service, great communication, they answer all my emails quickly and take care of my claims very fast."
We responded:
"Damon - thanks for taking the time to write a review. Jonathan Castillo handled your claim quickly and efficiently through our office. We strive to provide outstanding customer service to all our clints. We are proud to have Jonathan on our team represent that mindset.."
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Ron Wish

February 25, 2026

5  out of  5
rating by Ron Wish
"Jonathan offered to reduce my premiums on 2 auto policies by sending them for review. He followed through on everything and ended up saving me $1000/yr. He did a fantastic job."
We responded:
"Ron - thank you for your 38 years of loyalty and trust in our agency. Very happy Jonathan provided outstanding customer service in his review of your insurance and able to offer a rerate option. the rerate saved you a substantial amount. Thank you for recognizing his outstanding efforts."
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Fred Greenspan

February 14, 2026

5  out of  5
rating by Fred Greenspan
"I have has State Farm insurance in New City for over 25 years. John Sules and Brianne Farrell are like family to me. Yes, I am in very good hands with State Farm! Fred G"
We responded:
"Fred - you folks have been with me from day one 42 years ago. thank you so much for you outstanding review and recognizing Brianne's efforts. The Greenspan's are like family to us. My great team strives to provide outstanding customer service in this world where it is lacking. Your years of loyalty and business have helped me build my business. To you and Pam I am eternally grateful."
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Joseph Fernandez

February 12, 2026

5  out of  5
rating by Joseph Fernandez
"I had an accident recently, and reached out to John Sules State Farm because they’ve always been consistent in providing me with all the information I need quickly. Rocio Escribano was super helpful and I was all set in just a few minutes! Excellent service!"
We responded:
"Joseph - thank you for your review. We are happy that Rocio handled your claim with perfection. We don't give you an 800# or tell you to call the claims office. We assist our clients with outstanding customer service they expect for their premium. We are very proud of Rocio and love having her as an integral team member."
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Philip DiVenere

February 12, 2026

5  out of  5
rating by Philip DiVenere
"The professionalism and promptness with which Valeria Almonte addressed my billing issue need to be highly praised and publicized. Valeria delivered all that she promised, and I couldn't be more satisfied with the assistance she provided. I was thinking about switching insurance companies, thanks to Valeria, I'm staying with State Farm. Great work Valeria!"
We responded:
"Phil - Much appreciate taking the time to write a review. Valeria has demonstrated outstanding customer service which is recognized by your review. Valeria fulfills our office mindset that relationships are important in our business. Thanks to Val and my dedicated staff of twelve we have great clients like you and Angela for decades. All our best"
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Joel Polanco

February 11, 2026

5  out of  5
rating by Joel Polanco
"had an excellent experience working with Rocio Escribano at John Sules agency. She is incredibly professional, knowledgeable, and truly cares about her clients. Rocio took the time to explain all my options clearly and made sure I understood my coverage. She was patient, responsive, and made the whole process smooth and stress-free. What really stood out was her dedication and attention to detail. You can tell she genuinely wants the best for her clients, not just to sell a policy. I highly recommend Rocio Escribano to anyone looking for reliable insurance support and outstanding customer service!"
We responded:
"Joel - thank you for your great review of our agency. Especially Rocio Escribano. She has been an integral part of our team for 15 years. Your description of her dedication to clients, attention to detail and efficiency are spot on. We appreciate your family's business."
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Mike Gorham

February 11, 2026

5  out of  5
rating by Mike Gorham
"I am very selective with whom I do business with. I am not a price shopper, I value relationships over transactions. My family and I value the the integrity John and his team bring to the table. The Sules agency provided a fair and comprehensive solution to our family and we can't thank him enough."
We responded:
"Thanks Mike. As a fellow successful businessowner you know the importance of trust and outstanding customer service. You always demonstrate those values in your business."
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Kip Kaplan

February 10, 2026

5  out of  5
rating by Kip Kaplan
"Exactly what you want in a customer service representative: truthful and responsive. Doesn't get better than that."
We responded:
"First thank you for your decades of loyal business and trusting our agency with your insurance. We truly appreciate taking the time to do a review considering how busy i know you are. Contact us for anything you need. Wishing you a great happy and healthy year."
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Joe Meyers

February 9, 2026

5  out of  5
rating by Joe Meyers
"I have been a customers at John Sules State Farm for many years and I am extremely satisfied with their service and support. Especially, Johnny G. He is a great person, very professional, extremely responsive and helpful. Johnny G is always available to answer any questions and help keep costs low and coverage high . Shout out to Johnny G. I highly reccomend John Sules agency for your insurance needs."
We responded:
"Joe - we appreciate your decades of business. John G is everything you have described and more! He truly cares. It is very nice of you to take the time and write a review. Thanks for extra shout out for Johnny G!. all our best."
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Samantha Stauff

February 8, 2026

5  out of  5
rating by Samantha Stauff
"I’ve had a wonderful experience with John Sules State Farm Insurance! Everything went smoothly, professionally, and completely stress-free. John is knowledgeable, attentive, and provides the kind of personal service that’s hard to find these days. Dee M. is the absolute best! She’s friendly, easy to work with, and genuinely cares about her customers while making sure every detail is handled perfectly. Highly recommend this agency!"
We responded:
"Samantha - thank you for your review and shout out to Dee. Dee has been a great part of our team for almost 20 years. She is one of our team leader and exemplifies our desire to provide outstanding customer service to our wonderful clients like you and your family."
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Mark Borakove

January 29, 2026

5  out of  5
rating by Mark Borakove
"I had an outstanding experience with the John Sules Insurance Agency, and I can’t say enough about how smoothly they handled my claim from start to finish. The entire process was handled with professionalism, clarity, and genuine care. A special shoutout to Carly and John G., who went above and beyond every step of the way. Carly kept me informed, answered every question with patience, and made sure I always knew what to expect next. John G. stepped in with expert guidance and made the more complicated parts feel simple and manageable. Their teamwork made a stressful situation feel completely under control. If you’re looking for an insurance agency that treats you like a priority and delivers exceptional service, the John Sules Agency is the one to trust. I’m truly grateful for everything they did."
We responded:
"Mark - thank you for a great review. Especially regarding Karli and John G. They are a special part of our team. They care and it is our pleasure to provide you and our clients with outstanding customer service. We appreciate the years of business and loyalty from the entire Borakove family."
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Fred Harraka

January 7, 2026

5  out of  5
rating by Fred Harraka
"I am the CEO of Fred's Quality Cleaners Inc for 52 years. I recently had an issue with my equipment (boiler). I placed a call to John Sules State Farm Agency and within minutes my claim was in motion and what followed was swift and painless resolution of said claim. I COULD NOT BE ANY MORE SATISFIED WITH SULES AGENCY SERVICE AND ATTENTION TO DETAIL! THANK YOU, JOHN, AND STAFF!!"
We responded:
"Fred - thank you for taking the time to write a review. We are happy that everting worked out to your satisfaction and got you back in business as soon as possible. Thank you for trusting us with your personal and business insurance. "
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S WS

December 24, 2025

5  out of  5
rating by S WS
"I've been a customer at John Sules State Farm for many years and I am consistently satisfied with their service and support. Specifically, Dee and John G. have always been responsive and helpful to my requests and questions and have sought ways to keep my insurance costs low, while maintaining the coverage levels I desired. I highly reccomend them for your insurance needs!"
We responded:
"Steve - thank you fir taking the time during this busy holiday season to write a review and recognize 2 of our outstanding team members. we appreciate your business and look forward to continue earning it"
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gary epstein

December 22, 2025

5  out of  5
rating by gary epstein
"John Sules and his State Farm team provide outstanding service. John is knowledgeable, responsive, and takes time to explain coverage options clearly so you can make informed dicisions. He's alway professional, easy to work with,and truly looks out for his clients best interest. I highly recomend John Sules at State Farm for anyone looking for reliable insurance and excelent customer service."
We responded:
"Gary - thank you for your outstanding review. We appreciate it. Mostly we appreciate your 40 years of being a loyal client. Being a successful businessowner of your own who provided outstanding products and services to your clients makes this review very special. Thank you. "
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Kathrine Beaudry

December 2, 2025

5  out of  5
rating by Kathrine Beaudry
"John Gianos, from the John Sules Agency, was the best in helping us. Our son, who was in Virginia at the time, was in an accident. John Gianos handled everything. All we had to do was give him the information of what happened and the rest was handled by John. It was absolutely a smooth outcome into getting the car repaired."
We responded:
"Katherine and Bryan - thank you so much for recognizing John Gianos outstanding efforts. Certainly, a challenge as it happened in Virginia, but John was on it and stayed on it until it was resolved. We appreciate your business"
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Rima R.

December 1, 2025

5  out of  5
rating by Rima R.
"Dee M. is the absolute best at this agency! She's easy to work with and truly cares for her customers."
We responded:
"Rima - thank you so much for your wonderful review of Dee's outstanding efforts. Thank you for your business and patience in resolving the issue. Your loyalty and years of business is greatly apprecaited."
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John Draper

November 14, 2025

5  out of  5
rating by John Draper
"John is exceptionally knowledgeable, personable, and generous with his time. He explains everything and makes the process easy. His staff is very attentive and helpful. They make sure to uphold the highest standards of service. The ease of doing business here, on top of the integrity that is displayed by all, truly exemplifies why they are continually at the top of all State Farm agencies throughout the country."
We responded:
"John - thank you for taking the time to make an incredible post. Getting a review from a businessowner like yourself is very gratifying. Our entire staff strive everyday to provide outstanding customer service. We appreciate your business."
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Gabriel Mejia

November 3, 2025

5  out of  5
rating by Gabriel Mejia
"Hey hello, I'm just passing by to express how pleased I am with the excellent service provided by the assistant (Valeria), her punctuality is exceptional she is a very attentive person who has always done an excellent job, grateful, proud to be part of the John Sules family, blessings"
We responded:
"Gabriel - we are grateful to have you as a client. thank you for taking the time to write a review about Valeria's outstanding customer service. We are proud to have her as part of our team."