Reviews

"Hands down the best and most responsive insurance agent I’ve ever dealt with. When you have an insurance issue, John and Dee are who you want in your corner! I cannot recommend them highly enough!"

"Javier was very helpful in following up with me and making sure I setup what I needed. I really appreciated his help."

"Jonathan Castillo was extremely helpful and professional. Would recommend working with him! Also amazing response times"

"Javier was very helpful and professional. It was a great experience dealing with him."

"John Sules has been a trusted agent for my family for decades. I recently needed assistance and got exceptional service. I highly recommend John and the agency!"

"We’ve been with this insurance company for over two decades, and that alone speaks volumes! Throughout the years, we’ve truly appreciated the consistency, professionalism, and personal attention we’ve received from John & his team. It’s reassuring to have a company you can trust and a team that values long-standing relationships with its clients. In a world where genuine customer service can be hard to find, that kind of dedication makes all the difference. We’re grateful for the many years of service and look forward to many more!"

"My husband and I have been clients of John Sules for over 20 years now. He is very knowledgeable, trustworthy and is always super responsive to any questions and concerns we have had. He recently helped us navigate and complete a claim in absolutely record time without any stress! Thank you for everything John, you and your agency are wonderful and we appreciate you very much!"

"One of the best decisions I made was switching my insurance needs To John Sules. Very professional, knowledgeable, and great customer service. I highly recommend using John as your insurance agent."

"August 2026 - promptly dealt with my car accident ; processed my claim asap; provided excellent collision repair through Art Auto Body next day ."

"Our family has been using John Sules as our State Farm Insurance Agent for aprx 40 years. They are very kind and courteous when you call them with the smallest of questions. Recently, I had to file a claim for damage to our home and the claims adjuster was not the easiest to work with. I called the agency and spoke to John G. He got involved and our situation was resolved right away. It is great to know that your local agency can get involved and help you out when needed. I would definitely recommend the John Sules Agency. FIVE STARS PLUS!!!!"

"John and his staff, especially Dee, are extremely professional, knowledgeable and always available to answer any question that you may have. Many people think insurance is just a mandatory expense that you have to carry on your house or car and you are never going to actually need to file a claim But if that time comes - there is no other insurance team that I would elect to have my back. John and Dee were there to navigate the process with State Farm Headquarters every step of the way. John and Dee have a personal commitment to all of their customers that claims are processed and paid on a timely basis. Thanks Team Sules!"

"Look elsewhere for an insurance agent. You will only be WAISTING THEIR TIME AND I QUOTE. Good luck."

"Javier was super helpful!! He provides an outstanding agent. I highly recommend him to anyone.."

"My experience with the John Sules Agency goes back 42 years. I wrote my first policy with John for coverage on my car. Over the years I've added vehicles and multiple homes. Over those years I've had claims. Of those claims I've "never" had any problem or issue or problem with resolution of the claim. One in particular was Hurricane Floyd, I was in Buffalo when a huge Maple tree fell on my house and totally destroyed the roof. The tree was embedded in my home. From Buffalo I called John Sules at his home and asked him what I should do. His reply was not too worry, he would take care of it and he did. Two days later when I arrived home the tree was no longer in my house and the adjuster had already been there. The estimate for repair was submitted, reviewed and approved. The repairs were completed, the insurance coverage took care of everything, and I mean everything and I was back in my home.

Over the years there has been claims. The John Sules Agency handled everything. All I had to do was ask. I never had a problem or even a question.

Over these years I dealt with one Agent assigned to my account. I never had to worry about anything. She always took care of whatever it was.

I must add the one agent I dealt with for so many years retired and a few days ago I had a small issue, and I met my new contact, John Gianos. It was handled before I arrived home.

Ive heard of other companies that offer lower rates. I've seen the ads on TV and heard on radio. I've had others ask why I won't switch. My answer to those questions is found in what I just wrote.

The support and service Ive received all these years from John and his staff is beyond equal in my experience and opinion.

Speaking for myself I believe you get what you pay for.

Enough said.

Rob Roy
Congers, NY"

"Rocio was super helpful! I would recommend him as an agent. Always reliable and quick to respond."

"Excellent team to work with. John is fast and responsive. Highly recommend."

"Excelente servicio tengo más de 8 años con esta compañía"

"Simply the best. John is a class act and his staff is top notch."

"I purchased a home and made the move from NY to NJ. Thankfully I was introduced to John Sules and Valeria Almonte and was able to put my home and auto insurance together under them. It was extremely difficult to get my NY insurance transferred to NJ due to the previous auto insurance I had, but Valeria has done wonders to get it all taken care of and keep my stress levels down!! Also, I have better home and auto coverage and at a much lower cost than my previous auto and home insurance provider! I am very, very happy and highly recommend them and State Farm."

"My husband and I have been with the John Sules agency for over 40 years. Their customer service has always been outstanding. The staff has always been very friendly and helpful. I recently dealt with Jonathan Castillo who handled my claim in a very courteous and professional manner. My claim was resolved quickly and to my satisfaction. Thank you Jonathan and the John Sules Agency, Joanne McDonough"

"Exceptional customer service with an incredibly knowledgeable staff. Special shout out to Dee and Rocio. Thank you for protecting our family and our homes."

"Valeria was so unbelievably helpful. She helped to solve an issue with DMV. Her communication excellent and the problem solved!"

"Want to do a quick shout out to one of the best insurance agencies, and agent in the business. Have been with the John Sules agency for a long time and there's a good reason. Service Service Service,.and backed up with expert knowledge. Recently been dealing with one of the star agents. Valeria.. I have to say, the experience has been nothing short of perfect. Thank you for your support Valeria. Appreciate it."

"I just want to compliment Jonathan on a job well done. He has gone over and above on handling my issue. He was diligent in following up with me, explaining everything and getting the issue resolved.
He is an asset to the John Sules Agency and I am very pleased to have him handling my account."

"Jonathan C was kind, professional and very courteous. A pleasure to work with! Highly recommended.P"